Shipping Policy

Thank you for visiting and shopping at The Scale Company. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

We currently deliver exclusively to addresses within the United Kingdom. We do not ship internationally or to P.O. boxes.

2. Shipping Costs & Order Tiers

Shipping rates are calculated automatically at checkout based on your total order value:

  • Orders under £400: £20.00 Flat Rate Shipping
  • Orders of £400 and above: £10.00 Reduced Rate Shipping

3. Order Processing & Handling Time

Because we supply high-precision industrial and laboratory equipment, order processing times vary depending on the nature of your order:

  • Standard Orders: Orders placed before our daily cut-off time of 2:00 PM (GMT) are processed and dispatched within 1 to 3 business days (Monday to Friday).
  • Calibration Certificate Orders: If you request a custom calibration certificate, your order will experience an additional 1 to 2 business days of handling time. This allows us to receive the instrument, complete our rigorous calibration testing, and securely repack it for transit.

Our order fulfillment operations run Monday through Friday. We do not dispatch orders on Sundays or UK Bank Holidays.

4. Transit Times & Delivery Carriers

Once your order has been processed and dispatched from our depot or directly from the manufacturer’s warehouse, physical delivery typically takes 1 to 3 business days (Monday to Friday)

Our total estimated delivery timeline from the moment you place an order to arrival at your doorstep is 2 to 6 business days.

We partner with reliable commercial freight and courier networks to ensure your precision instruments arrive safely.

5. Shipment Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number(s). The tracking link will become active within 24 hours of dispatch.

6. Damages & Issues

Please inspect your packaging closely upon arrival. If your precision equipment arrives damaged, please contact our customer support team immediately at sales@thescalecompany.co.uk or call us at 0121 270 6212 so we can resolve the issue with the carrier.